Professional Portfolio

Professional

I am a highly skilled and customer-oriented professional with a strong passion for providing technical support. I have a proven track record of success in troubleshooting hardware and software issues, delivering exceptional customer service, and ensuring prompt problem resolution.

Name: Enrico Ennis
Address: Shrewsbury Logwood, Petersfield P.O., Westmoreland
Tel: 1(876) 474-1578/852-8275
Email: ennisenrico@gmail.com
LinkedIn: https://www.linkedin.com/in/enrico-ennis/

Objective:

Seeking a Technical Support position to utilize my extensive knowledge and expertise in troubleshooting hardware and software issues, delivering exceptional customer service, and ensuring prompt problem resolution.

Skills:

Technical Troubleshooting: Proficient in diagnosing and resolving complex technical issues related to computer hardware, software, and network systems.
Customer Service: Experienced in providing exceptional customer service, effectively understanding and addressing customer inquiries, and meeting their technical requirements.
Communication: Strong written and verbal communication skills, with the ability to explain technical concepts in a clear and concise manner.
Problem-Solving: Analytical mindset and the ability to analyze error logs, conduct root cause analysis, and implement effective solutions.
Collaboration: Proven ability to collaborate effectively with cross-functional teams to resolve technical challenges and improve service delivery.
Documentation: Accurate documentation skills, including tracking support cases and maintaining knowledge bases.

Education:

The University of Technology Jamaica (2023-Present) - Bachelor of Science In Computing (Pending)
HEART Trust/NTA-NWTI-Kenilworth Campus (2018-2019) - National Qualification of Jamaica (NVQ-J) Computer Service and Support-Level 2
Frome Technical High School (2013–2018) - National Qualification of Jamaica (NVQ-J)-Customer Engagement Associate-Level 1

Other Achievements:

National Council on Technical and Vocational Education and Training (NC-TVET) Quality Service Delivery

Employment History:

Rural Agricultural Development Authority (RADA)
Position: Customer Engagement and Office Administrator
Period of Service: September 2019
Duties: Assisted customers with acquiring necessary items. Prepared documents using Microsoft Suite. Engaged in database documentation, record keeping, and systematic organization filing.

National Insurance Scheme (N.I.S)
Position: Customer Service Representative
Period of Service: August 2018
Duties: Provided guidance to customers with completing their documentation to acquire their NIS numbers.

Ministry of Education (Knockalva Technical High School)
Position: Computer Lab Technician
Period of Service: February 2020-present
Duties:

Troubleshoot and repair computer hardware and network problems.
Troubleshoot servers.
Constructed and replaced Ethernet cables.
Monitored computer labs to ensure equipment safety and student compliance.
Assisted students accessing learning materials on specific programs such as Google Classroom.
Installed, configured, and distributed information technology equipment.
Responded to user queries and support needs.
Carried out preventive and corrective maintenance to computer hardware and related equipment.

References:

Ms. Oshea Hill
Constable
Petersfield P.O., Westmoreland
Tel: (876) 891-8913/787-1695

Ms. Ismay Haye
Justice of the Peace
Shrewsbury Logwood, Petersfield P.O., Westmoreland
Tel: (876) 884-2087

Curriculum Vitae (CV):

Job Requirements and Qualifications for a Network Engineer:

A bachelor's degree in Computer Science, Information Technology, or a related field.
Certifications such as Cisco Certified Network Associate (CCNA) or Cisco Certified Network Professional (CCNP) are often required.
Strong knowledge of networking protocols, including TCP/IP, DNS, DHCP, and routing protocols like OSPF and BGP.
Experience in designing, implementing, and managing enterprise-level network infrastructure.
Proficiency in network security, firewalls, and intrusion detection systems.
Excellent problem-solving and troubleshooting skills related to network issues.
Strong communication and teamwork skills to collaborate with cross-functional teams.